The Impact of Quality Management Implementation on the Efficiency of Warehousing and Distribution Operations in Land Transport Companies: A Field Study
DOI:
https://doi.org/10.59992/IJFAES.2026.v5n11p2الكلمات المفتاحية:
Quality Management، Storage and Distribution Efficiency، Land Transport Companies، Continuous Improvement، Basra Governorateالملخص
This study aimed to investigate the impact of implementing Quality Management (QM) in its various dimensions (top management commitment, continuous improvement, employee engagement, and customer focus) on the efficiency of storage and distribution operations in land transport companies in Basra Governorate. The study employed a descriptive-analytical approach. The population consisted of employees from three land transport companies in Basra, and the sample comprised 150 individuals selected using stratified random sampling. A questionnaire was used as the data collection instrument after verifying its validity and reliability, with Cronbach's alpha coefficient for the instrument as a whole reaching 0.928. Data were analyzed using the SPSS package, employing arithmetic means, standard deviations, Pearson correlation coefficient, and multiple and simple regression analysis.
The study yielded several key findings, most notably that the level of QM implementation was high, with an average of 3.86, led by the customer focus dimension. The efficiency of storage and distribution operations was also found to be high, with an average of 3.79. The study also revealed a statistically significant positive correlation between the two variables and demonstrated a significant impact of the combined dimensions of quality management on the efficiency of storage and distribution operations. These dimensions explained 65.9% of the variance in the dependent variable, with the continuous improvement dimension showing the greatest influence. The study recommended several measures, most notably strengthening the performance measurement system through specific quantitative indicators, addressing the inefficiencies in storage space utilization by redesigning warehouses and implementing modern management systems, investing in continuous improvement as the most effective factor in efficiency, and enhancing employee participation through training and expanded authority.
المراجع
• Abdul Sahib, Abdul Redha Anteita, and Hawi, Iman Askar. (2022). The Role of Warehousing and Production Process Analysis in Improving Supply Chain Efficiency: A Case Study of Al Basra Plastic Industries Factory. Journal of Administrative Studies, Vol. 17, No. 34, pp. 39-87. Retrieved from http://search.mandumah.com/Record/1382005.
• Ahmed, Nada Al-Sir Siddiq. (2021). The Impact of Applying Total Quality Management Standards on Administrative Performance Efficiency. Arab Journal of Scientific Publishing, No. 37, pp. 402-419. Retrieved from http://search.mandumah.com/Record/1436062
• Al-Abbar, Bashir Muhammad, and Mahmoud, Najwa Ali. (2024). The Impact of Total Quality Management (TQM) Application on the Quality of Banking Services: A Case Study of Al Wahda Bank - Al Madina Branch in Benghazi. Proceedings of the Third International Scientific Conference: Banking Reform and Contemporary Challenges - A Robust Banking System, Sirte: Faculty of Economics - University of Sirte, pp. 341-382. Retrieved from
http://search.mandumah.com/Record/1690125.
• Al-Khafeefi, Faiza Faraj, and Al-Khafeefi, Mabrouka Abdullah. (2021). The Application of Total Quality Management and its Relationship to Employee Performance: A Field Study on Brega Marketing Company, Oil and Gas Company, Arabian Gulf Oil Marketing Company, and Al-Nahr Pipe Manufacturing Company using the Multiple Regression Method. Journal of the Faculty of Education, Science, No. 10, pp. 145-176. Retrieved from
http://search.mandumah.com/Record/1249446.
• Al-Osaimi, Asma Khalid, and Abdul Hamid, Hani Hosni. (2022). The Impact of Applying Total Quality Management on Performance: An Applied Study on the Ministry of Hajj and Umrah. The International Journal of Economics and Business, Vol. 12, No. 6, pp. 819-847. Retrieved from http://search.mandumah.com/Record/1346026.
• Al-Rawashdeh, Montaser Ibrahim, and Al-Hawamdeh, Hamza Muhammad. (2022). The Impact of Applying Total Quality Management on Developing Intellectual Capital: A Case Study of Al-Samra Power Generation Company (Unpublished Master's Thesis). University of Jerash, Jerash. Retrieved from http://search.mandumah.com/Record/1357422.
• Al-Sharif, Ahmed Al-Bashir. (2023). The Impact of Applying Total Quality Management Principles on Achieving Competitive Advantage: A Field Study at Al-Jumhouria Bank, Abu Al-Ashhar Branch, Tajoura. Journal of Scientific Research, Vol. 8, No. 16, pp. 247-258. Retrieved from http://search.mandumah.com/Record/1436837.
• Batarlienė, N., & Jarašūnienė, A. (2024). Improving the quality of warehousing processes in the context of the logistics sector. Sustainability, 16(6), 2595.
• Kharroubi, Fatima Abdul-Hassan, Younis, Jumana, and Ibrahim, Nabila Abbas. (2021). The Impact of Applying Total Quality Management on Performance in Hospitals: A Case Study of a Private Hospital in South Lebanon. Arab Journal of Scientific Publishing, No. 31, pp. 437-453. Retrieved from http://search.mandumah.com/Record/1435524.
• Liu, H. C., Liu, R., Gu, X., & Yang, M. (2023). From total quality management to Quality 4.0: A systematic literature review and future research agenda. Frontiers of engineering management, 10(2), 191-205.
• Mohamud, I. H., Kafi, M. A., Shahron, S. A., Zainuddin, N., & Musa, S. (2023). The Role of Warehouse Layout and Operations in Warehouse Efficiency: A Literature Review. Journal Européen des Systèmes Automatisés, 56(1), 61.
• Rotich, V. C., & Ndeto, C. (2024). Warehousing management practices and performance of distribution firms in Nairobi City County Kenya. International Journal of Social Sciences Management and Entrepreneurship (IJSSME), 8(4).
• Sao, A., Singh, S., Singh, G., & Ahluwalia, P. (2024). Analyzing key dimensions of warehousing that affect operational efficiency: an empirical study in national capital region (NCR). International Journal of System Assurance Engineering and Management, 1-13.
• Sun, J., Zhang, D. J., Hu, H., & Van Mieghem, J. A. (2022). Predicting human discretion to adjust algorithmic prescription: A large-scale field experiment in warehouse operations. Management Science, 68(2), 846-865.
• Sun, J., Zhang, D. J., Hu, H., & Van Mieghem, J. A. (2022). Predicting human discretion to adjust algorithmic prescription: A large-scale field experiment in warehouse operations. Management Science, 68(2), 846-865.
• Yaqoub, Adnan. (2021). The Impact of Human Resource Management Strategies on the Implementation of Total Quality Management: A Field Study on Employees at the Islamic University in Lebanon. Damascus University Journal of Economic and Political Sciences, Vol. 37, No. 3, pp. 329-364. Retrieved from http://search.mandumah.com/Record/1384918.
