The transformation model from human resource management to experience engineering: The employee journey as an internal customer. International Journal of Financial, Administrative and Economic Sciences, [S. l.], v. 5, n. 6, 2026. DOI: 10.59992/IJFAES.2026.v5n6p9. Disponível em: https://vsrp.co.uk/index.php/ijfaes/article/view/1645. Acesso em: 1 jul. 2026.