The Impact of Robotic Process Automation on Digital Touchpoints in the Customer Journey: An Analytical Study of the Opinions of a Sample of Decision-Makers at Al-Rafidain Bank in Baghdad. International Journal of Financial, Administrative and Economic Sciences, [S. l.], v. 4, n. 7, 2025. DOI: 10.59992/IJFAES.2025.v4n7p9. Disponível em: https://vsrp.co.uk/index.php/ijfaes/article/view/536. Acesso em: 2 jul. 2026.