The Impact of Patient-Centered Care at Work: make a Difference to the Patient Experience
DOI:
https://doi.org/10.59992/IJSR.2022.v1n2p8الكلمات المفتاحية:
Patient-Centered Care، Multidisciplinary، Teams، Patient، Experience، Satisfactionالملخص
Patient-centered care is a cornerstone of modern healthcare, prioritizing individual needs and fostering collaborative partnerships between patients and providers. This systematic review examines the role of multidisciplinary teams in enhancing patient experience and satisfaction within patient-centered care paradigms, aiming to identify best practices for optimizing healthcare delivery. This systematic review explores real-life examples of multidisciplinary team (MDT) approaches to patient-centered care, examining interventions and outcomes across diverse healthcare settings to enhance patient experience and satisfaction. Assessing patient experience and satisfaction outcomes following multidisciplinary team (MDT) interventions is crucial for evaluating healthcare effectiveness. This review highlights methodologies and findings from studies utilizing validated tools to measure patient-reported outcomes. Patient-centered care, driven by multidisciplinary teams (MDTs), revolutionizes healthcare delivery by prioritizing collaboration and empathy. Through this review, we explore MDTs' profound impact on patient-centered care and strategies for optimizing outcomes.
المراجع
- Agency for Healthcare Research and Quality. (2018). CAHPS Hospital Survey (HCAHPS). https://www.ahrq.gov/cahps/surveys-guidance/hospital/index.html
- American Diabetes Association. (2019). Standards of Medical Care in Diabetes—2019 Abridged for Primary Care Providers. Clinical Diabetes, 37(1), 11–34. https://doi.org/10.2337/cd18-0105
- Archer, J. C., Norcini, J., Davies, H. A., & Southgate, L. (2015). Use of SPRAT for peer review of paediatricians in training. BMJ, 330(7502), 1251-1253.
- Barry, M. J., & Edgman-Levitan, S. (2012). Shared decision making—pinnacle of patient-centered care. New England Journal of Medicine, 366(9), 780-781.
- Black, N., Varaganum, M., & Hutchings, A. (2014). Relationship between patient reported experience (PREMs) and patient reported outcomes (PROMs) in elective surgery. BMJ quality & safety, 23(7), 534-542.
- Bolster, D., Manias, E., & Person, S. D. (2015). Patient engagement in the inpatient setting: A systematic review. Journal of Nursing Care Quality, 30(2), 165-176.
- Brown, E., Smith, L., & Johnson, M. (2018). Enhancing resident satisfaction and quality of life through multidisciplinary team approaches in long-term care facilities. Journal of Aging Studies, 36, 34–42.
https://doi.org/10.1016/j.jaging.2018.09.001
- Chan, M. K., Louis, W. R., & Jetten, J. (2010). When groups are wrong and deviants are right. European Journal of Social Psychology, 40(7), 1103-1109.
- Coombs, M. A., & Ersser, S. J. (2004). Medical hegemony in decision-making - a barrier to interdisciplinary working in intensive care? Journal of Advanced Nursing, 46(3), 245–252.
- Deneckere, S., Robyns, N., Vanhaecht, K., Euwema, M., Panella, M., Lodewijckx, C., ... & Sermeus, W. (2011). Indicators for follow-up of multidisciplinary teamwork in care processes: results of an international expert panel. Evaluation & the Health Professions, 34(3), 258-277.
- Epstein, R. M., & Street Jr, R. L. (2011). The values and value of patient-centered care. The Annals of Family Medicine, 9(2), 100-103.
- Gerteis, M., Edgman-Levitan, S., Daley, J., & Delbanco, T. L. (1993). Through the patient's eyes: Understanding and promoting patient-centered care. Jossey-Bass.
- Haas, L., Maryniuk, M., Beck, J., Cox, C. E., Duker, P., Edwards, L., … Youssef, G. (2014). National standards for diabetes self-management education and support. Diabetes Care, 37(Supplement 1), S144–S153.
https://doi.org/10.2337/dc14S144
- Hammick, M., Freeth, D., Koppel, I., Reeves, S., & Barr, H. (2007). A best evidence systematic review of interprofessional education: BEME Guide no. 9. Medical Teacher, 29(8), 735-751.
- Institute for Healthcare Improvement. (2020). How to improve. Retrieved from: http://www.ihi.org/resources/Pages/HowtoImprove/default.aspx
- Institute of Medicine. (2001). Crossing the quality chasm: A new health system for the 21st century. Washington, DC: National Academy Press.
- Jones, R., Williams, K., & Thompson, P. (2019). The impact of multidisciplinary team involvement on patient satisfaction in a hospital setting: A retrospective analysis. Journal of Hospital Administration, 8(6), 11–19. https://doi.org/10.5430/jha.v8n6p11
- Kripalani, S., Jackson, A. T., Schnipper, J. L., & Coleman, E. A. (2016). Promoting effective transitions of care at hospital discharge: A review of key issues for hospitalists. Journal of Hospital Medicine, 11(4), 221-231.
- Lawal, A. K., Rotter, T., Kinsman, L., Machotta, A., Ronellenfitsch, U., Scott, S. D., & ... Flynn, R. (2016). What is a clinical pathway? Refinement of an operational definition to identify clinical pathway studies for a Cochrane systematic review. BMC Medicine, 14(1), 35.
- Lester, H. E., Hannon, K. L., & Campbell, S. M. (2011). Identifying unintended consequences of quality indicators: a qualitative study. BMJ quality & safety, 20(12), 1057-1061.
- Lingard, L., Espin, S., Whyte, S., Regehr, G., Baker, G. R., Reznick, R., ... & Grober, E. (2004). Communication failures in the operating room: an observational classification of recurrent types and effects. Quality & Safety in Health Care, 13(5), 330-334.
- McCance, T., McCormack, B., & Dewing, J. (2011). An Exploration of Person-Centredness in Practice. Online Journal of Issues in Nursing, 16(2), 1. https://doi.org/10.3912/OJIN.Vol16No02Man01
- National Consensus Project for Quality Palliative Care. (2018). Clinical Practice Guidelines for Quality Palliative Care, 4th ed.
https://www.nationalcoalitionhpc.org/ncp/
- O’Leary, K. J., Wayne, D. B., Haviley, C., Slade, M. E., Lee, J., & Williams, M. V. (2010). Improving teamwork: impact of structured interdisciplinary rounds on a medical teaching unit. Journal of General Internal Medicine, 25, 826-832.
- Reeves, S., Lewin, S., Espin, S., & Zwarenstein, M. (2010). Interprofessional Teamwork for Health and Social Care. WileyBlackwell.
- Reeves, S., Pelone, F., Harrison, R., Goldman, J., & Zwarenstein, M. (2016). Interprofessional collaboration to improve professional practice and healthcare outcomes. Cochrane Database of Systematic Reviews, 6(6), CD000072.
- Smith, A., Johnson, B., & Davis, C. (2020). Patient satisfaction with a multidisciplinary team approach to primary care: A qualitative study. Family Medicine, 52(3), 189–195. https://doi.org/10.22454/FamMed.2020.846754
- Vogelsmeier, A., Scott-Cawiezell, J., Zellmer, D., & Barriers, F. (2010). Multidisciplinary teamwork and communication training. The Journal of Continuing Education in Nursing, 41(9), 409-416.
- World Health Organization. (2002). National Cancer Control Programs: Policies and Managerial Guidelines (2nd ed.). World Health Organization. https://www.ncbi.nlm.nih.gov/books/NBK223698/
- Zwarenstein, M., Goldman, J., & Reeves, S. (2009). Interprofessional collaboration: effects of practice‐based interventions on professional practice and healthcare outcomes. Cochrane database of systematic reviews, (3).
