Evolution of Digital Marketing: How the developments in digital marketing helps provide information by re-shaping the process of the speed and convenience of acquiring the information: A Conceptual Framework

المؤلفون

  • Majeda Awad Hweidi المؤلف

DOI:

https://doi.org/10.59992/wjqp4a19

الكلمات المفتاحية:

Digital marketing، Create awareness، Provide information، Digital content، Speed، Convenience، Acquiring the information

الملخص

The unprecedented growing of the Internet-the digital revolution-has led to changes in the marketing environment forcing marketers to rethink almost everything they do. The internet is actually a hybrid of media; it is a communications medium, allowing companies to create awareness, provide information, and influence attitudes, as well as pursue other communications objectives. The goal of this study is to build a conceptual framework for understanding the role of digital marketing as a communication tool to provide information, where an interactive media allow for a back-and-forth flow of information whereby users can participate in and modify the form and content of the information they receive in real time. More specifically, the framework focuses on two general dimensions suggested by previous research as significant drivers of online information: time, content. it relies on literature that seeks to understand how the developments in digital marketing helps provide information by re-shaping the process of the speed of acquiring the information and the convenience of acquiring the information. Through a multidisciplinary framework, it proposes a more nuanced picture of the relationship between digital marketing and achieve high-level information communication, along with its implications for future studies in this area.

السيرة الشخصية للمؤلف

  • Majeda Awad Hweidi

    Assistant Professor of Marketing, College of Business, Rabigh Branch, King Abdulaziz University, Kingdom of Saudi Arabia

المراجع

Bauer, C., & Lasinger, P. (2014). Adaptation strategies to increase advertisement effectiveness in digital media. Management Review Quarterly, 64(2), 101- 124.

Belch, G.E., & Belch, M.A., (2012). Advertising and Pormotion: An integrated marketing communications perspective. McGraw-Hill, 9the edition.

Belk, R. W. (2013). Extended self in a digital world. Journal of Consumer Research, 40(3), 477–500.

Bortree, D., & Seltzer, T. (2009). Dialogic strategies and outcomes: An analysis of environmental advocacy groups’ Facebook profiles. Public Relations Review, 35(3), 317–319. doi:10.1016/j.pubrev.2009.05.002.

Bright, L. F. (2014). Taming the information beast: Content customization and its impact on media enjoyment for online consumers. Online Journal of Communication and Media Technologies, 4(3), 143-169.

Briones, R. L., Kuch, B., Liu, B., & Jin, Y. (2011). Keeping up with the digital age: How the American Red Cross uses social media to build relationships. Public Relations Review, 37, 37–43.

Cameron, A.F., & Webster, J. (2005). Unintended consequences of emerging communication technologies: Instant Messaging in the workplace. Computers in Human Behavior, 21, 85–103.

Chen, P. T., & Hsieh, H. P. (2012). Personalized mobile advertising: Its key attributes, trends, and social impact. Technological Forecasting and Social Change, 79(3), 543-557

Choi, E.K., Fowler, D., Goh, B., Yuan, J.J., 2016. Social media marketing: applying the uses and gratifications theory in the hotel industry. J. Hosp. Mark. Manag. 25 (7), 771–796

Curtis, L., Edwards, C., Fraser, L.K., Gudelsky, S., Holmquist, J., Thornton, K., & Sweetser, K.D. (2009). Adoption of social media for public relations by nonprofit organizations. Public Relation Review,36(1),90-92.

Danaher, P.J. 2007. Modeling page views across multiple websites with an application to Internet reach and frequency prediction. Marketing Science 26, no. 3: 422 – 37.

Del Chiappa, G., Lorenzo-Romero, C., Alarcón-del-Amo. (2018). Profiling tourists based on their perceptions of the trustworthiness of different types of peer-to-peer applications. Curr. Issues Tour. 21 (3), 259–276.

D’Urso, S. C., & Pierce, K. M. (2009). Connected to the organization: A survey of communication

technologies in the modern organizational landscape. Communication Research Reports, 26, 75–81.

D’Urso, S. C., & Pierce, K. M. (2009). Connected to the organization: A survey of communication

technologies in the modern organizational landscape. Communication Research Reports, 26, 75–81.

D’Urso, S. C., & Pierce, K. M. (2009). Connected to the organization: A survey of communication

technologies in the modern organizational landscape. Communication Research Reports, 26, 75–81.

D’Urso, S. C., & Pierce, K. M. (2009). Connected to the organization: A survey of communication

technologies in the modern organizational landscape. Communication Research Reports, 26, 75–81.

D’Urso, S. C., & Pierce, K. M. (2009). Connected to the organization: A survey of communication

technologies in the modern organizational landscape. Communication Research Reports, 26, 75–81.

D’Urso, S. C., & Pierce, K. M. (2009). Connected to the organization: A survey of communication

technologies in the modern organizational landscape. Communication Research Reports, 26, 75–81.

Ellison, N., Steinfield, C., & Lampe, C. (2007). The benefits of Facebook ‘‘friends:’’ Social capital a n

D’Urso, S. C., & Pierce, K. M. (2009). Connected to the organization: A survey of communication

technologies in the modern organizational landscape. Communication Research Reports, 26, 75–81.

Ellison, N., Steinfield, C., & Lampe, C. (2007). The benefits of Facebook ‘‘friends:’’ Social capital a nd

college students’ use of online social network sites. Journal of Computer-Mediated Communication,

D’Urso, S. C., & Pierce, K. M. (2009). Connected to the organization: A survey of communication

technologies in the modern organizational landscape. Communication Research Reports, 26, 75–81.

Ellison, N., Steinfield, C., & Lampe, C. (2007). The benefits of Facebook ‘‘friends:’’ Social capital a nd

college students’ use of online social network sites. Journal of Computer-Mediated Communication,

D’Urso, S. C., & Pierce, K. M. (2009). Connected to the organization: A survey of communication technologies in the modern organizational landscape. Communication Research Reports, 26, 75–81.

Ekhlassi, Amir., Maghsoodi, Vahid., & Mehrmanesh, Shiva., (2012). Determining the Integrated Marketing Communication Tools for Different Stages of Customer Relationship in Digital Era. International Journal of Information and Electronics Engineering, 2(5), 761-765.

Ellison, N., Steinfield, C., & Lampe, C. (2007). The benefits of Facebook “friends:” Social capital and college students' use of online social network sites. Journal of Computer-Mediated Communication, 12, 1143–1168.

Filieri, Raffaele (2015). "What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM" (PDF). Journal of Business Research. 68 (6): 1261–1270.

Gazley, A., Hunt, A., & McLaren, L. (2015). The effects of location-based-services on consumer purchase intention at point of purchase. European Journal of Marketing, 49(9/10), 1686-1708.

Goldfarb, A., & Tucker, C. (2011a). Online display advertising: Targeting and obtrusiveness. Marketing Science, 30(3), 389–404.

Gursoy, D., Del Chiappa, G., Zhang, Y.(2017)Impact of destination familiarity on ex- ternal information source selection process. J. Destin. Mark. Manag. http://dx.doi. org/10.1016/j.jdmm.2017.02.004 .

Greenberg, J., & MacAulay, M. (2009). NPO 2.0? Exploring the web presence of environmental nonprofit organizations in Canada. Global Media Journal–Canadian Edition, 2, 63–88.

Hackler, D., & Saxton, G. D. (2007). The strategic use of information technology by nonprofit organizations: Increasing capacity and untapped potential. Public Administration Review, 67, 474–487.

Hughes, A.L., & Palen, L. (2009). Twitter adoption and use in mass convergence and emergency events.International Journal of Emergency Management, 6, 248–260.

Im, J., Hancer, M., 2017. What fosters favorable attitudes toward using travel mobile applications? J. Hosp. Mark. Manag. 26 (4), 361–377.

Jacobson, J., & Mascaro, C. (2016). Movember: Twitter conversations of a Hairy social movement. Social Media & Society,2(2),1-12.

Jansen, B., Zhang, M., Sobel, K., & Chowdury, A. (2009). Twitter power: Tweets as electronic word of mouth. Journal of the American Society for Information and Technology, 60(9), 20.

Java, A., Finin, T., Song, X., & Tseng, B. (2007). Why we twitter: Understanding microblogging usage and communities. Proceedings of the 9th WebKDD and 1st SNA-KDD 2007 workshop on Web mining and social network analysis, 56–65.

Kang, S., & Norton, H. E. (2004). Nonprofit organizations' use of the World Wide Web: Are they sufficiently fulfilling organizational goals? Public Relations Review 30, 279–284.

Kannan, P.K., & Li, A.H. (2017). Digital marketing: A framework. Review and research agenda. International Journal of Research in Marketing, 34(1), 22-45.

Kent, M. L., Taylor, M., & White, W. J. (2003). The relationship between Web site design and organizational responsiveness to stakeholders. Public Relations Review, 29, 63–77.

Kotler, P., & Keller, K. (2012). Marketing Management. Pearson Education Limited, 14th edition.

Lamberton, C., & Stephen, A. T. (2016). A thematic exploration of digital, social media, and mobile marketing Research's evolution from 2000 to 2015 and an agenda for future research. Journal of Marketing, 80(6), 146–172.

Lee, S., Kim, K. J., & Sundar, S. S. (2015). Customization in location-based advertising: Effects of tailoring source, locational congruity, and product involvement on ad attitudes. Computers in Human Behavior, 51(October),336-343.

Li, C. (2016). When does web-based personalization really work? The distinction between actual personalization and perceived personalization. Computers in Human Behavior, 54(January), 25-33.

Lovejoy, K., Saxton, G.D. (2012). Information, Community, and Action: How nonprofit organizations use social media. Journal of Computer-Mediated Communicaion,17(3),337-353.

Lovejoy, K., Water, R.D., & Saxton, G.D. (2012). Engaging stakeholders through Twitter: How nonprofit organizations are getting more out of 140 characters or less. Public Relation Review,(38),313-318.

Lu, A.C.C., Gursoy, D., (2015). A conceptual model of consumers’ online tourism confusion. Int. J. Contemp. Hosp. Manag. 27 (6), 1320–1342 .

Lu, A.C.C., Gursoy, D., Lu, C.Y.R., (2016). Antecedents and outcomes of consumers ’ con- fusion in the online tourism domain. Ann. Tour. Res. 57, 76–93.

Macias, W., Hilyard, K., & Freimuth, V. (2009). Blog functions as risk and crisis communication during Hurricane Katrina. Journal of Computer-Mediated Communication, 15, 1–31.

McAllister-Spooner, S. M., & Taylor, M. (2007). Community college Web sites as tools for fostering dialogue.Public Relations Review, 33, 230–232.

McCarthy, J. D., & Zald, M. N. (1977). Resource mobilization and social movements: A partial theory.American Journal of Sociology, 82, 1212–1241.

Mulhern, F. (2009). Integrated marketing communications: From media channels to digital connectivity. Journal of Marketing Communications, 15(2-3), 85-101.

Park, H., & Reber, B. (2008). Relationship-building and the use of Web sites: How Fortune 500 corporations use Web sites to build relationships. Public Relations Review, 34, 409–411.

Quan-Haase, A., Cothrel, J., & Wellman, B. (2005). Instant messaging for collaboration: A case study of a high-tech firm. Journal of Computer-Mediated Communication, 10, article 13.

Ramiro, E.W., Jesus, M.R., & Karla, V.E. (2020). Digital marketing: a conceptual framework, review, and case study mixed approach. International Journal of Economic and Business Administration, 8(3), 256-279.

Ratchford, B. T., Lee, M. S., & Talukdar, D. (2003). The impact of the internet on information search for automobiles. Journal of Marketing Research, 40(2), 193–209.

Ratchford, B.T., D. Talukdar, and M. Soo Lee. (2007). The impact of the Internet on consumers’ use of information sources for automobiles. Journal of Consumer Research 34, no. 1: 111 – 19.

Ratihayu, A. P., Agustina, L., Baihaqi, M. F., & Raharso, A. (2008). An empirical study of the drivers of consumer acceptance of mobile advertising (Short Message Services) in Indonesia. Journal of Business Strategy and Execution, 1(1), 1-21

Raya, J. S., & Pusat, J. (2018). The Effect of Digital Marketing Implementation through Location Based Advertising on Customer ’s Purchase Intention. Binus Business Review, 9(2), 153-161.

Rybalko, S., & Seltzer, T. (2010). Dialogic communication in 140 characters or less: How Fortune 500 companies engage stakeholders using Twitter. Public Relations Review, 36, 336–341.

Saxton, G. D., & Guo, C. (2011). Accountability online: Understanding the Web-based accountability practices of nonprofit organizations. Nonprofit and Voluntary Sector Quarterly, 40, 270-295.

Shan, L. H., Chin, T. A., Sulaiman, Z., & Muharam, F. M. (2016). Effective mobile advertising on mobile devices. Journal of Global Business and Social Entrepreneurship (GBSE), 2(4), 164-177.

Smith, B. G. (2010). Socially distributing public relations: Twitter, Haiti, and interactivity in social media. Public Relations Review, 36, 329–335.

Sunaga, T., & Ishii, H. (2014). Effects of predecisional justification toward purchasing on consumers’ attribute weights at the point of purchase. International Review of Business, 14, 1-23.

Stephen, A.T. (2016). The role of digital and social media marketing in consumer behavior. Current Opinion in Psychology, 10, 17-21.

T. Duncan and H. Ouwersloot, “Integrated Marketing Communication,” European ed, McGraw-Hill, 2008.

Unal, S., Ercis, A., & Keser, E. (2011). Attitudes towards mobile advertising–A research to determine the differences between the attitudes of youth and adults. Procedia-Social and Behavioral Sciences, 24, 361- 377.

Waters, R. D. (2007). Nonprofit organizations’ use of the Internet: A content analysis of

communication trends on the Internet sites of the organizations on the Philanthropy 400.

Nonprofit Management & Leadership, 18, 59–76.

Waters, R. D. (2007). Nonprofit organizations’ use of the Internet: A content analysis of

communication trends on the Internet sites of the organizations on the Philanthropy 400.

Nonprofit Management & Leadership, 18, 59–76.

Waters, R. D. (2007). Nonprofit organizations’ use of the Internet: A content analysis of

communication trends on the Internet sites of the organizations on the Philanthropy 400.

Nonprofit Management & Leadership, 18, 59–76

Waters, R. D. (2007). Nonprofit organizations’ use of the Internet: A content analysis of

communication trends on the Internet sites of the organizations on the Philanthropy 400.

Nonprofit Management & Leadership, 18, 59–76

Waters, R. D. (2007). Nonprofit organizations’ use of the Internet: A content analysis of

communication trends on the Internet sites of the organizations on the Philanthropy 400.

Nonprofit Management & Leadership, 18, 59–76

Waters, R. D. (2007). Nonprofit organizations’ use of the Internet: A content analysis of

communication trends on the Internet sites of the organizations on the Philanthropy 400.

Nonprofit Management & Leadership, 18, 59–76

Smith, B. G. (2010). Socially distributing public relations: Twitter, Haiti, and interactivity in social

media. Public Relations Review, 36, 329–335.

Waters, R. D. (2007). Nonprofit organizations’ use of the Internet: A content analysis of

communication trends on the Internet sites of the organizations on the Philanthropy 400.

Nonprofit Management & Leadership, 18, 59–76.

Waters, R. D., Burnett, E., Lamm, A., & Lucas, J. (2009). Engaging stakeholders through social net-

working: How nonprofit organizations are using Facebook. Public Relations Review, 35, 102–106.

Zorn, T. E., Flanagin, A. J., & Shoham, M. D. (2011).

Smith, B. G. (2010). Socially distributing public relations: Twitter, Haiti, and interactivity in social

media. Public Relations Review, 36, 329–335.

Waters, R. D. (2007). Nonprofit organizations’ use of the Internet: A content analysis of

communication trends on the Internet sites of the organizations on the Philanthropy 400.

Nonprofit Management & Leadership, 18, 59–76.

Waters, R. D., Burnett, E., Lamm, A., & Lucas, J. (2009). Engaging stakeholders through social net-

working: How nonprofit organizations are using Facebook. Public Relations Review, 35, 102–106.

Zorn, T. E., Flanagin, A. J., & Shoham, M. D. (2011).

Smith, B. G. (2010). Socially distributing public relations: Twitter, Haiti, and interactivity in social

media. Public Relations Review, 36, 329–335.

Waters, R. D. (2007). Nonprofit organizations’ use of the Internet: A content analysis of

communication trends on the Internet sites of the organizations on the Philanthropy 400.

Nonprofit Management & Leadership, 18, 59–76.

Waters, R. D., Burnett, E., Lamm, A., & Lucas, J. (2009). Engaging stakeholders through social net-

working: How nonprofit organizations are using Facebook. Public Relations Review, 35, 102–106.

Zorn, T. E., Flanagin, A. J., & Shoham, M. D. (2011).

Waters, R. D. (2007). Nonprofit organizations’ use of the Intrnet: A content analysis of the communication trends on the Internet sites of the organization on the philanthropy 400. Nonprofit Management & Leadership,18(2),59-76.

Waters, R. D., & Jamal, J. Y. (2011). Tweet, tweet, tweet: A content analysis of nonprofit organizations’ Twitter updates. Public Relations Review, 37(3), 321–324.

Xiang, Z., Gretzel, U., 2010. Role of social media in online travel information search. Tour. Manag. 31 (2), 179-188 .

Zauberman, G., & Lynch Jr, J. G. (2005). Resource slack and propensity to discount delayed investments of time versus money. Journal of Experimental Psychology: General, 134(1), 23-37.

Zhang, K.Z.K., Zhao, S.J., Cheung, C.M.K., Lee, M.K.O., (2014). Examining the influence of online reviews on consumers’ decision-making: A heuristic –systematic model. Decis. Supp. Syst. 67, 78–89.

Zorn, T. E., Flanagin, A. J., & Shoham, M. D. (2011). Institutional and noninstitutional influences on information and communication technology adoption and use among nonprofit organizations. Human Communication Research, 37, 1–33.

التنزيلات

منشور

2023-03-15

إصدار

القسم

Articles

كيفية الاقتباس

Evolution of Digital Marketing: How the developments in digital marketing helps provide information by re-shaping the process of the speed and convenience of acquiring the information: A Conceptual Framework. (2023). المجلة الدولية للبحوث العلمية, 2(3). https://doi.org/10.59992/wjqp4a19