Evaluating Project Management Methodologies in Yemen`s Telecommunications Sector: Challenges and Solutions for Sustainability

المؤلفون

  • Rana Hashem Mahmood Mohmed المؤلف
  • Nabeel T. Alsohybe المؤلف

DOI:

https://doi.org/10.59992/IJSR.2024.v3n8p28

الكلمات المفتاحية:

Project Management Methodologies، Sustainable Development، Telecommunications Sector

الملخص

In light of the complex challenges currently facing humanity, including climate change, rapid population growth and global economic and political turmoil, it has become imperative to develop and implement effective strategies to address these issues. Project management (PM) represents a business solution to address complex issues, as well as to ensure the continuity and availability of resources for the future. Although the discipline of project management originated in the early 20th century, it has undergone continuous evolution in response to the evolving needs of business. The project management approach is contingent upon the nature of the issue being addressed and the complexity of the project. In order to achieve the greatest success, organizational leaders seek to align the project management style with the specific project in focus. The telecommunications sector plays a pivotal role as a platform for technological and management innovations. As the second most important sector in Yemen after the oil sector, the sustainability of this sector is of paramount importance in order to ensure tangible progress in the country's development. This thesis examines the effectiveness of modern project management methodologies in promoting sustainability in this pivotal sector.

This study employs a multi-method research design to collect quantitative data from 150 professionals in leading telecommunications companies. Additionally, it incorporates qualitative insights from 22 in-depth interviews with project managers and key stakeholders to evaluate the current state of the industry with regard to the strategies employed to manage telecommunications projects and ascertain whether these strategies facilitate sustainability in the sector. The analysis reveals a high level of familiarity and application of project management methodologies, including Waterfall, Agile. Some projects have adopted sustainable practices, such as energy efficiency, there is a lack of proper training, regulatory challenges.

السير الشخصية للمؤلفين

  • Rana Hashem Mahmood Mohmed

    Ph.D. Researcher in International Development, Inclusive Development Research Center, Sana'a University, Yemen

  • Nabeel T. Alsohybe

    Professor, Faculty of Computer and Information Technology, Sana'a University, Yemen

المراجع

1. Bin Xue , Bingsheng Liu, and Ting Sun. November (2018). What Matters in Achieving Infrastructure Sustainability through Project Management Practices: A Preliminary Study of Critical Factors.

2. Abu Salim, S. S., Msallam, A. A., Al-Hila, A. A., Abu Naser, S. S., & Al Shobaki, M. J. (2018). The dimensions of the lean management of jawwal between theory and practice. International Journal of Academic Management Science Research (IJAMSR), (10), 52–65. http://dstore.alazhar.edu.ps/xmlui/han dle/123456789/185.

3. According to SMEPS’ 2019 Rapid Business Survey, 26.4% of the total enterprises operating in Yemen’s telecommunications, information, and related services were established during between 2015 and 2019.

4. Alalawin, A., Halaybeh, A. M., Qamar, S. A., Al-Jundi, W. H., AlAlaween, M. T., Tanash, Y., & Bentahar, T. (2022). Aligning key performance indicators with lean management in the service sector: A case study for a Jordanian telecommunication company. Cogent Engineering, 9(1), 2124940. https://doi.org/10.1080/23311916.2022.2124940.

5. Al-Bashiri, M. (2021). Impacts of the War on the Telecommunications Sector in Yemen. Rethinking. Yemen’s Economy: DeepRoot Consulting, Sana’a Center for Strategic Studies, Center for Applied Research in Partnership with the Orient (CARPO). Retrieved from https://sanaacenter.org/publications/main-publications/12721.

6. Andrei, B. A., Casu-Pop, A. C., Gheorghe, S. C., & Boiangiu, C. A. (2019). A study on using waterfall and agile methods in software project management. Journal of Information Systems & Operations Management, 13(1), 125–135. https://www.researchgate.net/publication/333968900

7. Ante, G., Facchini, F., Mossa, G., & Digiesi, S. (2018). Developing a key performance indicators tree for lean and smart production systems. IFAC- Papers On Line, 51(11), 13–18. https://doi.org/10.1016/ j.ifacol.2018.08.227.

8. AP, A., EK, A., Nm, I., Ee, I., & Tan, A. W. K. (2020). Lean management and performance of telecommunication firms: The mediating role of workplace structure. Cogent Business & Management, 7(1), 1761637. https://doi.org/10.1080/23311975.2020.1761637.

9. Arabian Brain Trust. (2022). An Innovative Yemeni approach: Towards Democratizing the Drivers of Development. Retrieved from www. arabianbraintrust.com.

10. Beck, K., Beedle, M., Van Bennekum, A., Cockburn, A., Cunningham, W., Fowler, M., Grenning, J., Highsmith, J., Hunt, A., & Jeffries, R. (2001). Manifesto for agile software development. Agilemanifesto.org. https://agilemanifesto.org/

11. Bednarek, M., Buczacki, A., Bielakowski, L., Gladysz, B., & Bryke, M. (2020). Postgraduate studies on lean management—a review of initiatives. Education Sciences, 10(8), 197. https://doi.org/10.3390/ educsci10080197.

12. Business Management Daily. (2021). Waterfall project management, explained: Will it work for you? Administrative Professional Today, 47(9), 1-3. www.AdminProToday.com

13. Canty, D. (2015). Agile for project managers. CRC Press, Taylor & Francis Group. Cao, L., Mohan, K., Ramesh, B., & Sarkar, S. (2013). Adapting funding processes for 184 agile IT projects: An empirical investigation. European Journal of Information Systems, 22(2), 191–205. https://doi.org/10.1057/ejis.2012.9

14. Chiarini, A. (2013). Waste savings in patient transportation inside large hospitals using lean thinking tools and logistic solutions. Leadership in Health Services, 26(4), 356–367. https://doi.org/10.1108/LHS-05- 2012-0013.

15. Cooper, R. G., & Sommer, A. F. (2018). Agile–Stage-Gate for manufacturers. Research Technology Management, 61(2), 17–26. https://doi.org/10.1080/08956308.2018.1421380

16. Cooper, R. G., & Sommer, A. F. (2019). New-Product portfolio management with agile. Research-Technology Management, 63(1), 29–38. https://doi.org/10.1080/08956308.2020.1686291

17. Cvetkovic, N., Moraca, S., Jovanovic, M., Medojevic, M., & Lalic, B. (2017). Enhancing the agility and performances of a project with lean manufacturing practices. DAAAM Proceedings, 0661–0670. https://doi.org/10.2507/28th.daaam.proceedings.093

18. de Oliveira Santos, P., & de Carvalho, M. M. (2020). Lean and agile project management: An overview of the literature exploring complementarities. The Journal of Modern Project Management, 8(2). https://doi.org/10.19255/JMPM02408

19. Fadaki, M., Rahman, S., & Chan, C. (2019). LeAgile supply chain: Design drivers and business performance implications. International Journal of Production Research, 58(18), 5601–5623. https://doi.org/10.1080/00207543.2019.1693660

20. Fadhl, S., & Sacchetto, C. (2023, February). Reforming Yemen’s telecommunications sector: Policy options to improve private sector participation and strengthen service delivery. International Growth Centre.

21. Galankashi, M. R., & Helmi, S. A. (2016). Assessment of hybrid lean-agile (leAgile) supply chain strategies. Journal of Manufacturing Technology Management, 27(4), 470–482. https://doi.org/10.1108/jmtm-08-2015-0069

22. Garcia, F., & Russo, R. (2019). Leadership and performance of the software development team: Influence of the type of project management. Review of Business Management, 21(4), 970–1005. https://doi.org/10.7819/rbgn.v21i5.4028

23. Gareis, R., Huemann, M. and Martinuzzi, A. (2011), What can project management learn from considering sustainability principles?, in Project Perspectives, Vol. XXXIII: 60–65.

24. Garel, G. (2013). A history of project management models: From pre-models to the standard models. International Journal of Project Management, 31(5), 663–669. https://doi.org/10.1016/j.ijproman.2012.12.011.

25. Gilbert, R., Stevenson, D., Girardet, H. and Stern, R. (Eds), (1996), Making Cities Work: The Role of Local Authorities in the Urban Environment, Earthscan Publications Ltd, Oxford.

26. Goshime, Y., Kitaw, D., & Jilcha, K. (2019). Lean manufacturing as a vehicle for improving productivity and customer satisfaction: A literature review on metals and engineering industries. International Journal of Lean Six Sigma, 10(2), 691–714. https://doi.org/10. 1108/IJLSS-06-2017-0063.

27. Halewood, N. J., and Decoster, X. S. (2017). Yemen: information and communication technology (ICT). Input to The Yemen Policy Note no. 4. on Inclusive Services Delivery Yemen Information & Communication Technology (ICT). World Bank Group. Retrieved from https://documents1.worldbank.org/curated/ en/337651508409897554/pdf/120531-WP-P159636-PUBLIC-Yemen ICT-Policy-Note-Input-to-PN-4.pdf.

28. Harada, T. (2015). Management lessons from Taiichi Ohno: What every leader can learn from the man who invented the Toyota production system. McGraw-Hill Professional.

29. IMF. (2021a). Republic of Yemen: Country Data. International Monetary Fund. Retrieved from https://www.imf.org/en/Countries/YEM#.

30. International Congress of Advanced Technology and Engineering (ICOTEN), 2021, 978-1-6654-1224-7/21©2021IEEEDOI: 10.1109/ICOTEN52080. 2021.9493485.

31. International Crisis Group. (2022). Brokering a Ceasefire in Yemen’s Economic Conflict. Report No. 231 Middle East & North Africa. Retrieved from https://www.crisisgroup.org/middle-east-northafrica/gulf-and-arabian-peninsula/yemen/231-brokering ceasefire-Yemen's-economic-conflict.

32. Khan, S., & Afsheen, S. (2012). Determinants of customer satisfaction in telecom industry a study of telecom industry peshawar KPK Pakistan. Journal of Basic and Applied Scientific Research, 2(12), 12833–12840.

33. KHANDELWAL, MADHAV and KHANDELWAL, NEHA (2013) "SIX SIGMA METHODOLOGY IN TELECOM SECTOR FOR QUALITY IMPROVEMENT," International Journal of Electronics Signals and Systems: Vol. 3 : Iss. 2 , Article 2. DOI:10.47893/IJESS.2013.1144Availableat:https://www.interscience.in/ijess/vol3/iss2/2

34. Khoza, L., & Marnewick, C. (2020). Waterfall and agile information system project success rates – A South African perspective. South African Computer Journal, 32(1), 43–73. https://doi.org/10.18489/sacj.v32i1.683

35. Lee, H. S. (2013). Major moderators influencing the relationships of service quality, customer satisfaction and customer loyalty. Asian Social Science, 9(2), 1. https://doi.org/10.5539/ass.v9n2p1.

36. Lestari, D. P., & Dachyar, M. (2020). Improvement of service quality for customer satisfaction with lean six sigma method and development quality function deployment. Case: Telecommunication company in Indonesia. International Journal of Advanced Science and Technology, 29(7), 3605– 3613. http://sersc.org/journals/index.php/IJAST/article/view/17661.

37. Martens, P. (2006), Sustainability: science or fiction? in Sustainability: Science, Practice, and Policy, 2 (1): 36–41.

38. Marvine Hamner et al. / Procedia Computer Science 118 (2017) 67–94. Utilizing Analytics to Assess the Sustainability of Telecommunications in Developing Nations. Available online at www.sciencedirect.com.

39. MoTIT- (2021), statement in the internal telecommunications day. Retrieved from https://www.mtit.gov.ye/pdata_info.Aspx?PDID=63&sd=media_center_ pdata.aspx.

40. MoTIT, (2019). ICT Indicators Report 2019. Retrieved from https:// mtit.gov.ye/pdata_info. aspx?PDID=29&sd=media_center_reports. Aspx.

41. Moyano-Fuentes, J., Bruque-Cámara, S., & Maqueira-Marín, J. M. (2018). Development and validation of a lean supply chain management measurement instrument. Production Planning & Control, 30(1), 20–32. https://doi.org/10.1080/09537287.2018.1519731

42. Msallam, A. A., Abu-Naser, S. S., Al Shobaki, M. J., & Al- Habil, W. I. (2019). Computerized management information systems and its relationship to improv ing the job performance of the employees of the palestinian cellular telecommunications company-jawwal. International Journal of Academic Information Systems Research (IJAISR), 3(1), 15–28. http://ijeais.org/wp-content/uploads/2019/01/ IJAISR190103.pdf.

43. Narvekar, S. (2018). implementing agile lean in telecom industry. Harrisburg University of Science and Technology. http://digitalcommons.harrisburgu.edu/ pmgt_dandt/29.

44. Noaman, K. A. W. (2020). An economic expert interviews the Minister of Communications about the future of the activity of telecommunications companies and the correctness of targeting them or not. Aden Time Newspaper. Retrieved from https://www. aden-tm.net/NDetails.aspx? contid=117958.

45. Novac, C., & Ciochină, R.-S. (2018). Challenges of applying agile principles and values to IT project management. Journal of Entrepreneurship, Management and Innovation, 14(4), 43–62. https://doi.org/10.7341/20181442

46. Othman, A. Q. (2019). The Internet in Yemen: The Nightmare of War and the Curse of Monopoly. Al-Araby. Retrieved from https://bit. ly/3H561pm.

47. Prado-Prado, J. C., García-Arca, J., Fernández-González, A. J., & Mosteiro-Añón, M. (2020). Increasing competitiveness through the implementation of lean management in healthcare. International Journal of Environmental Research and Public Health, 17(14), 4981. https://doi.org/10.3390/ijerph17144981.

48. Project Management Institute. (2017). PMBOK Guide (6th ed.). Project Management Institute.

49. Project Management Institute. (n.d.). What is Project Management? Project Management Institute. Retrieved from https://www.pmi.org/about/learn-about-pmi/what-is

50. Rashad, W., & Nedelko, Z. (2020). Global sourcing strategies: A framework for lean, agile, and leAgile. Sustainability, 12(17). https://doi.org/10.3390/su12177199

51. Regain Yemen. (2022). Communication is a Tool of War, not a Service. Retrieved from https://bit.ly/3Rbmmxq.

52. Robinson, J. (2004), Squaring the circle? Some thoughts on the idea of sustainable development, in Ecological Economics, 48, 369–384.

53. Salim, S. S. A., Msallam, A. A., Al Hila, A. A., Abu-Naser, S. S., & Al Shobaki, M. J. (2018). The role of the lean management in promoting the creativity of jawwal from the point of view of its employees. International Journal of Academic Information Systems Research (IJAISR), 2(11), 15–33. http://dstore.alazhar.edu.ps/ xmlui/handle/123456789/186.

54. Sandhya, G., & Raju, R. (2018). Development of a Green Lean Six Sigma model for public sectors. International Journal of Lean Six Sigma, 9(2), 238–255. https://doi.org/10.1108/IJLSS-02-2017- 0020.

55. Selvaraju, M., Bhatti, M. A., Sundram, V. P. K., & Azmir, S. (2019). The influence of critical success factors of Lean Six Sigma towards supply chain performance in telecommunication industry, Malaysia. Int. J Sup. Chain. Mgt, 8(6), 1062. https://ojs.excelingtech.co.uk/ index.php/IJSCM/article/view/3197.

56. Seymour, T., & Hussein, S. (2014). The history of project management. International Journal of Management & Information Systems, 18(4), 233–240. https://doi.org/10.19030/ijmis.v18i4.8820.

57. Shamsuzzaman, M., Alzeraif, M., Alsyouf, I., & Khoo, M. B. C. (2018). Using lean six sigma to improve mobile order fulfilment process in a telecom service sector. Production Planning & Control, 29(4), 301–314. https://doi.org/10.1080/09537287.2018.1426132

58. Shashi, Centobelli, P., Cerchione, R., & Ertz, M. (2020). Agile supply chain management: Where did it come from and where will it go in the era of digital transformation? Industrial Marketing Management, 90(1), 324–345. https://doi.org/10.1016/j.indmarman.2020.07.011

59. Sih, A., Ferrari, M. C. O., & Harris, D. J. (2011). Evolution and behavioral responses to human induced rapid environmental change. Evolutionary Applications, 4(2), 367-387.doi: https://doi.org/10.1111/j.1752-4571.2010.00166.x

60. Silvius, G. Sustainability as a new school of thought in project management. J. Clean. Prod. 2017, 166, 1479–1493.

61. Silvius, G., Schipper, R., Planko, J., van den Brink, J., & Köhler, A. (2012). Sustainability in Project Management. Gower Publishing Limited.

62. Sinha, A. A., Rajendran, S., Nazareth, R. P., Lee, W., & Ullah, S. (2020). Improving the service quality of telecommunication companies using online customer and employee review analysis. Quality Management Journal, 27(4), 182–199. https://doi.org/10.1080/ 10686967.2020.1809581

63. Sujata, J., Sohag, S., Tanu, D., Chintan, D., Shubham, P., & Sumit, G. (2015). Impact of over the top (OTT) ser vices on telecom service providers. Indian Journal of Science and Technology, 8(S4), 145–160. https://doi. org/10.17485/ijs t/2015/v8iS4/62238.

64. telecommunication companies in Kenya,” 2014. D.-E. Meddour, T. Rasheed, and Y. Gourhant, “On the role of infrastructure sharing for mobile network operators in emerging markets,” Computer networks, vol. 55, no. 7, pp. 1576-1591, 2011.

65. Thummadi, B. V., & Lyytinen, K. (2020). How much method-in-use matters? A case study of agile and waterfall software projects. Journal of the Association for Information Systems, 21(4), 864–900. https://doi.org/10.17705/1jais.00623

66. UNESWA (2013). National profile of the information society: Yemen. United Nations Economic and Social Commission for Western Asia. Retrieved from https://www.unescwa.org/arabISprofiles.

67. Vidoni, M., Cunico, L., & Vecchietti, A. (2020). Agile operational research. Journal of the Operational Research Society, 72(6), 1221–1235. https://doi.org/10.1080/01605682.2020.1718557

68. Wang, X., Conboy, K., & Cawley, O. (2012). “LeAgile” software development: An experience report analysis of the application of lean approaches in agile software development. Journal of Systems and Software, 85(6), 1287–1299. https://doi.org/10.1016/j.jss.2012.01.061

69. Wei Li-Yao, Fotios Misopoulos, Integrating Sustainability in Project Management: Implications in Manufacturing Industry. International Journal of Business and Administrative Studies volume 6 issue 1 pp. 31-50 doi: https://dx.doi.org/10.20469/ijbas.6.10004-1

70. World Bank. (2020a). Yemen Dynamic Needs Assessment: Phase 3 (2020 Update). Retrieved from https://documents. https://documents.worldbank.org/en/publication/documents reports/documentdetail/490981607970828629/yemen-dynamic-needs-assessment-phase-3-2020-update.

71. World Bank. (2020c). Yemen: Telecommunications Sector Status.

72. World Commission on Environment and Development. Report of the World Commission on Environment and Development: Our Common Future (The Brundtland Report). Med. Confl. Survive. 1987, 4, 300. [CrossRef].

73. Y. H. Al-Mamary, A. Shamsuddin, and N. A. Abdul Hamid, “Investigating the key factors influencing on management information systems adoption among telecommunication companies in Yemen: The conceptual framework development,” International Journal of Energy, Information and Communications, vol. 6, no. 1, pp. 59-68, 2015.

74. Yemen Central Statistical Organization. (2017). The Structure of GDP at Producers Prices by Economic Activity at Constant Prices for 2004–2017 (%) 2000=100. Retrieved from http://www.cso-yemen. com/publication/yearbook2017/National_Account.xls.

75. Zavyalova, E., Sokolov, D., & Lisovskaya, A. (2020). Agile vs traditional project management approaches. International Journal of Organizational Analysis, 28(5), 1095–1112. https://doi.org/10.1108/ijoa-08-2019-1857

التنزيلات

منشور

2024-08-15

إصدار

القسم

Articles

كيفية الاقتباس

Evaluating Project Management Methodologies in Yemen`s Telecommunications Sector: Challenges and Solutions for Sustainability. (2024). المجلة الدولية للبحوث العلمية, 3(8). https://doi.org/10.59992/IJSR.2024.v3n8p28