Enhancing the Efficiency of Government Services through Innovation

Authors

  • Lina bint Saud Al-Jawhar Author
  • Rana bint Khalid Al-Sulaimani Author
  • Alfaisal Abdelhameed Mohamed Author
  • Fayez Ali Jrad Author

DOI:

https://doi.org/10.59992/IJSR.2024.v3n9p1

Keywords:

Quality Improvement, Government Services, Innovation

Abstract

This study aims to examine the impact of innovation on the efficiency of government services in Saudi Arabia and how these innovations can improve the quality of life for citizens. The study is based on the analysis of data collected from surveys and interviews with government officials and citizens, as well as a review of previous studies and scientific theories related to innovation. The results show that technological and administrative innovations significantly contribute to improving the efficiency of government services and increasing citizen satisfaction. Recommendations include enhancing community awareness of the importance of innovation, developing technological infrastructure, and encouraging collaboration between the public and private sectors.

Author Biographies

  • Lina bint Saud Al-Jawhar

    Master of Business Administration, College of Management, Midocean University

  • Rana bint Khalid Al-Sulaimani

    Master of Business Administration, College of Management, Midocean University

  • Alfaisal Abdelhameed Mohamed

    College of Management, Midocean University

  • Fayez Ali Jrad

    College of Management, Midocean University

References

المراجع العربية

- ﻣﺤﻤﺪ ﻛﺎدر (2017)، اﻻﺑﺘﻜﺎر واﻟﺘﻨﺎﻓﺴﻴﺔ اﻟﻤﺴﺘﺪاﻣﺔ.

- زﻫﻴﺔ ﺑﻮﺣﻔﺺ (2017)، دور اﻻﺑﺘﻜﺎر ﻓﻲ ﺗﺤﻘﻴﻖ ﻣﻴﺰة ﺗﻨﺎﻓﺴﻴﺔ ﻣﺴﺘﺪاﻣﺔ.

- ﺳﺎرة ﺑﻦ زاﻳﺪ (2017)، دور اﻟﺘﺴﻮﻳﻖ اﻻﺑﺘﻜﺎري ﻓﻲ ﺗﺤﺴﻴﻦ أداء اﻟﻤﺆﺳﺴﺔ.

- ﺳﺎﻟﻢ ﻏﺰاي اﻟﻌﻨﺰي (2023)، ﺟﻮدة اﻟﺤﻴﺎة - اﻷﻧﻮاع واﻷﺑﻌﺎد واﻟﻤﺆﺷﺮات واﻻﺗﺠﺎﻫﺎت اﻟﻤﻔﺴﺮة.

- زﻳﺪ ﻓﻮزي أﻳﻮب اﻟﺸﻴﺦ (2023)، دور اﻻﺑﺘﻜﺎر ﻓﻲ ﺗﺤﻘﻴﻖ رﺿﺎ اﻟﻤﺴﺘﻔﻴﺪﻳﻦ ﺑﺎﻟﺘﻄﺒﻴﻖ ﻓﻲ ﻣﺴﺘﺸﻔﻰ آزادي-أرﺑﻴﻞ.

المراجع الأجنبية

- Reyes Gonzalez. (2013). Innovation in public services: The case of Spanish local government.

- Zhenbin Yang & Atreyi Kankanhalli. (2013). Innovation in Government Services: The Case of Open Data.

- Lemuria Carter. (2005). The utilization of e-government services: citizen trust, innovation and acceptance factors.

- University of Urbino. (2009). Technology adoption and innovation in public services the case of e- government in Italy.

- Osborne, S. P. (2010). The New Public Governance? Emerging Perspectives on the Theory and Practice of Public Governance. Routledge.

- Eggers, W. D., & Singh, S. K. (2009). The Public Innovator’s Playbook: Nurturing Bold Ideas in Government. Deloitte Research.

- Mulgan, G. (2009). The Art of Public Strategy: Mobilizing Power and Knowledge for the Common Good. Oxford University Press.

- Borins, S. (2014). The Persistence of Innovation in Government. Brookings Institution Press.

- Hartley, J. (2013). Public and Private Management: What’s the Difference? Public Management Review.

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Published

2024-09-15

Issue

Section

Articles

How to Cite

Enhancing the Efficiency of Government Services through Innovation. (2024). The International Journal for Scientific Research, 3(9). https://doi.org/10.59992/IJSR.2024.v3n9p1