Measuring the Performance of Information Systems Project Managers: Indicators and Metrics

Authors

  • Oweeda Basel University of Kirkuk Author
  • Khalaf Majeedy University of Kirkuk Author

DOI:

https://doi.org/10.59992/IJCI.2024.v3n1p2

Keywords:

Key Performance Indicators, Projects Management, Software Projects, Metrics, Measures

Abstract

Measuring performance is a process used in the domain of project management and quality processes to determine and communicate status and accomplishments measured against specific objectives, schedules, and milestones. This paper is concerned with the calculation of performance indicators of Information Systems Project Management (ISPM). It clarifies the relationships between ISPM domains, performance metrics, and performance indicators. This paper presents a proposed list of metrics for ISPM. Based on these ISPM metrics and a combination of statistical techniques, we built a model for calculating ISPM performance indicators. The quality reviewers can use this model to evaluate and track the performance of IS project managers.

Author Biographies

  • Oweeda Basel, University of Kirkuk

    M.Sc. of Business Administration, Project Management, University of Kirkuk, Iraq

  • Khalaf Majeedy, University of Kirkuk

    M.Sc. of Business Administration, Project Management, University of Kirkuk, Iraq

References

[1] Department of Energy (DOE), “Basic Performance Measures for Information Technology Projects”, 2002,

http://cio.doe.gov/ITReform/sqse/download/PE-WI-V3-011502.doc

[2] Department of Energy (DOE), “IT Project Management Review Process Guide”, 2003,

http://cio.doe.gov/ITReform/sqse/download/QR-CP-F3-011403.doc

[3] Ince, “Software Quality Assurance - A Student Introduction”, McGraw-Hill international (UK) limited, 1995.

[4] Information Systems Audit and Control Foundation (ISACF), “Project Management: Skill and Knowledge Requirements in an Information Technology Environment”, 2002.

[5] Institute for Developing Policy and Management (IDPM), University of Manchester, UK, “The National Data Bank Project: An Expensive Lesson for Bangladesh”, 2002,

http://www.egov4dev.org/ndb.htm

[6] ISO 10006, “Quality Management Systems – Guidelines for Quality Management in Projects”, Second Edition, 2003.

[7] Jeffrey A. Hoffer, Joey F. George,and Joseph S. Valacich, “Modern System Analysis and Design”, Addison Wesley Longman, Inc, 1999.

[8] Jeffrey L. Whitten, Lonnie D. Bentley and Kevin C.Dittman, “System Analysis and Design Methods”, Fifth edition, Mc Graw Hill Companies, Inc, 2001.

[9] Joel Henry,”Software Project Management – A Real-World Guide to Success”, Pearson Education, Inc, 2004.

[10] Jolyon E. Hallows, “Information Systems Project Management: How to Deliver Function and Value in Information Technology Projects”, AMACOM, a division of American Management Association, 1998.

[11] Karl E. Wiegers, “A Software Metrics Primer”, Process Impact, 1999,

http://www.processimpact.com/articles/metrics_primer.html

[12] Paul Dorsey, “Top 10 Reasons Why Systems Projects Fail”, 2000,

http://www.duclcian.com/papers/top%2010%20reasons%20why%20systems%20projects%20fail.htm

[13] William E Perry, “Quality Assurance for Information Systems: Methods, Tools, and Techniques”, QED technical publishing Group, 1991.

Downloads

Published

2024-01-15

Issue

Vol. 3 No. 1 (2024)

Section

Articles

How to Cite

Oweeda Basel, & Khalaf Majeedy. (2024). Measuring the Performance of Information Systems Project Managers: Indicators and Metrics . International Journal of Computers and Informatics, 3(1). https://doi.org/10.59992/IJCI.2024.v3n1p2