E-governance and Administrative Simplification for Health Care Units: Challenges and Opportunities for Health Insurance Commission
DOI:
https://doi.org/10.59992/IJFAES.2026.v5n6p14Keywords:
E-Governance, Simplifying Work Procedures, HICAbstract
The research aims to determine the relationship between the application of e-governance and simplifying work procedures in healthcare departments, specifically in Iraqi Health Insurance Commission (HIC). The research is based on "How can e-governance assist in simplifying work procedures and raising their efficiency in health care departments, specifically in the HIA", thus raising the level of performance and effectiveness in the technology field, in a way that shortens and simplifies unnecessary procedures in the workflow in HIC, the importance of this research lies in highlighting and focusing on the increasing interest in e-governance practices through automating HIC's activities. The study addressed two variables: the first is the independent variable of electronic governance, and the second is the dependent variable of simplifying work procedures. The research sample was selected from 130 HIC employees. To test the hypotheses, this hypothesis was tested through a descriptive-analytical method, and a questionnaire was used as a tool for data collection, in addition to direct observation of the authority's actual reality. The research assumed the existence of a significant statistical correlation and impact relationship between e-governance and the simplification of work procedures. The research aims to reach a set of conclusions and recommendations that can benefit researchers in the studied authority.
References
[1] Al-Awaji, Wael Imran Ali, 2022, The role of e-government in activating knowledge management to enhance the efficiency of government performance in Egypt: challenges and reform axes, New Cairo - Arab Republic of Egypt, Arab Journal of Administration, Vol. 42, No. 1, March 2022, pp. 177-202.
[2] Ahmed, Wisan Yahya Kandouri, Huda Mohammed Salim, Mohammed, Imad, 2020, e-governance and its impact on enhancing internal control, Department of Financial and Banking Sciences, Department of Accounting, Journal of Administration and Economics, Issue 124, June 2020.
[3] Tali, Meryem, 2021, e-governance as a mechanism for improving the quality of health services with reference to the experience of Algeria - Journal of Governance, Social Responsibility, and Sustainable Development, Vol. 03, No. 02 (2021), pp. 55-71.
[4] Wali, Faiza, 2022, Cognitive Comparison: E-Governance, Journal of Horizons in Administrative Sciences and Economics, Issue 20, pp. 277.
[5] Mohammed, Abdul Mohsen Atta, Haider, Naeem, Ibrahim (2019), The Role of Payroll Localization in Enhancing E-Governance: An Analytical Study in Universities, Al-Kut Journal for Economic and Administrative Sciences, Vol. 1, Issue 33, p. 210.
[6] Al-Awadhi, Faiza Khairallah, Al-Awadhi, Adel Khairallah, 2019, the Impact of E-Management on the Effectiveness of Change Decisions in International Business Organizations – An Applied Study in International Business Organizations in the State of Kuwait, December 2019, Vol. 26, Issue 123, Part 1, pp. 181-262.
[7] Jabr, Marwa Star, Al-Gharibawi, Alaa Mohsen Khafif, 2021, The Role of E-Management Implementation in Simplifying Administrative Procedures in Organizations / A Field Study of the Opinions of a Sample of Employees in the Iraqi Ministry of Oil, M.M. / Iraqi Ministry of Oil, Journal of Administration and Economy, Issue 130, December 2021, pp. 46-65.
[8] Hussein, Maryam Khalis, 2013, E-Government, Published Research at the Ministry of Finance, Economic Department, Tax Policy Section, Journal of Baghdad College of Economic Sciences University, Special Issue for the College Conference, p. 414.
[9] Abdelkhaleq Salem, Khaled, 2014, E-Government and Information Technology, 1st Edition, Arab Institution for Science and Culture, Cairo, p. 15.
[10] Obeid, Ali Abbas, 2023, The E-Governance System and Challenges of Implementation in Iraqi Local Governments, Republic of Iraq, University of Baghdad, College of Political Science, Department of Political Systems, Annals of Ain Shams Arts, Vol. 51, Issue April - June 2023, p. 361.
[11] Youssef, Mohammed Tariq, 2006, Corporate Governance and the Legislative Requirements for Proper Implementation, from the book Principles and Practices of Corporate Governance, Research Papers from the Conference on Public and Private Corporate Governance for Economic and Structural Reform held in Cairo, November 2006, p. 12.
[12] Al-Khudairi, Mohsen Ahmed, 2005, Corporate Governance, 1st Edition, Al-Nile Group, Cairo, 2005, p. 54.
[13] Youssef, Mohammed Hassan, 2015, Determinants of Governance and Its Standards at the Supra Investment Bank, 2007, p. 4. Online Source, 10-02-2015, 80:30.
[14] Abdeljawad, Widad Sami, 2023, E-Governance for Professional Development in Light of Quality Standards, Arab Journal of Informatics and Information Security, Arab Institution for Education, Science, and Literature, Egypt, Vol. 4(10), pp. 77-140.
[15] Obeid, Ali Abbas, 2023, Requirements for E-Governance Implementation: The E-Governance System and Challenges of Implementation in Iraqi Local Governments, p. 361.
[16] Ahmiya, Fateh, 2014, Presentation on E-Governance – Its Conceptual and Organizational Framework, Conference on Public Service Quality in Light of E-Governance: The Case of Arab Countries, 2014, p. 10.
[17] Al-lawati, Fatimah Al-Zahra, Rwana, Abdulsameia, 2015, Obstacles of Implementation of E-Governance in Public Administrative Institutions / Master's Thesis. E-Government Between Planning and Implementation, Algeria, 2nd Edition, 2005, p. 52.
[18] Al-Aboud, Fahd bin Nasser, 2005, The Impact of Job Commitment on Simplifying Administrative Procedures / A Field Study in the National Card Affairs Directorate, 2nd Edition, p.52
