AI-Supported Workflow Management and Its Impact on Human Resource Sustainability -The Mediating Role of Digital Agility: An analytical study at Rafidain Bank
DOI:
https://doi.org/10.59992/IJFAES.2026.v5n7p7Keywords:
Workflow Management, Artificial Intelligence, HR Sustainability, Digital Agility, Rafidain BankAbstract
This study aims to analyze the impact of AI-supported workflow management on human resource sustainability, and to uncover the mediating role of digital agility, applied at Rafidain Bank as the oldest and largest state-owned bank in Iraq, currently undergoing accelerated digital transformation that requires redesigning workflows using AI technologies. The research addresses a gap between the intelligent workflow solutions adopted by the bank and the level of sustainability of its human resources across justice, transparency, employee well-being, and economic efficiency.
The study adopted a descriptive-analytical approach. The population consisted of (150) employees in managerial levels, while the sample reached (78) respondents holding managerial positions (Director, Assistant Director, Department Head, Division Head). A questionnaire was the main data-collection tool, and data were analyzed using descriptive statistics, correlation, regression, and path analysis to test mediation.
The findings reveal a significant positive impact of AI-supported workflow management on HR sustainability, and that digital agility partially mediates this relationship, acting as a channel that converts AI capabilities into higher HR sustainability. The study offers recommendations, most notably institutionalizing digital agility, linking intelligent workflow solutions to HR sustainability indicators, and proposing a guiding model.
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